Refund policy
Refund Policy
Last updated: August 2026
We want you to be completely satisfied with your purchase from Grasplume.store. If you are not satisfied, we're here to help.
Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Items that have been used or damaged after delivery
- Items returned more than 30 days after delivery
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Exchanges
If you received a defective or damaged item, we will replace it at no extra charge. Please contact us within 7 days of receiving the item.
Shipping Costs for Returns
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Refund Policy, please contact us at support@Grasplume.store.